Fundraising and Supporter Experience Manager (Jersey)

Durrell is looking for a highly motivated, organised fundraising professional to join our Fundraising Team. Reporting to the Head of Fundraising, the Fundraising and Supporter Experience Manager will play a key role in the delivery of Membership, Regular Giving, Tax and Community Fundraising programmes.

The Fundraising and Supporter Experience Manager will manage and deliver high quality supporter acquisition, conversion, reactivation campaigns which are designed to acquire, engage and develop relationships with existing and new supporters. This will include processing of new applications, processing of renewals, thanking and stewardship of members) and processing of income (including set up of DD’s and reporting).

The Fundraising and Supporter Experience Manager will be responsible for line managing two Supporter Experience Officers who are responsible for the processing and fulfilment of memberships, regular giving campaign and tax campaigns in the department fundraising plan.

This is a new role in the Fundraising Team and is crucial in supporting the delivery of reliable, unrestricted revenue streams for DWCT and supporting optimal Supporter Experiences. To be the ‘champion’ of our supporters across the whole organisation and ensure that they receive optimal supporter experience.