Groundwork London is seeking an enthusiastic Helpdesk and Programme Support Officer (PSO) to support the delivery of our fuel poverty and sustainable home energy projects. Primarily working on Helpdesk as a customer service and support.
The Green Doctor TM/domestic energy programme has been helping households to stay warm, stay well, save money on their household bills, and reduce carbon emissions for nearly 20 years. Our support combines one-to-one energy saving advice with installations of low-cost devices that collectively keep people warmer in their home and move them out of or away from fuel poverty. We also support residents in making changes like switching to cheaper energy providers, alleviating any energy debt and by referring them for larger energy-saving retrofit schemes. We run awareness raising events for communities and frontline workers in order to promote and continually improve our service and the quality and support our team provides.
The Green Doctor programme has been helping households to stay warm, stay well, save money on their household bills, and reduce carbon emissions for nearly 20 years. Our support combines one-to-one energy saving advice with installations of low-cost devices that collectively keep people warmer in their home and move them out of or away from fuel poverty. We also support residents in making changes like switching to cheaper energy providers, alleviating any energy debt and by referring them for larger energy-saving retrofit schemes. We run awareness raising events for communities and frontline workers in order to promote and continually improve our service and the quality and support our team provides.
The PSO is a key member of the team and plays a central role in offering administrative and programme support to the Operations Manager, Senior Project Officers and Green Doctors (GDs). The PSO assists and supports the programme working on helpdesk as the first line of contact customer support and through administering referrals, booking visits, managing client engagement and the client management database and assisting with programme compliance in meeting administrative and reporting commitments to funders in accordance with the agreed funder reporting guidelines and those of the Trust.
Key requirements: Please contact us if you are:
- Experienced in helpdesk and customer service roles
- Confident in using technology and CRM systems
- Passionate about helping people and the environment
- Interested in energy and environmental/sustainability projects which help communities
- An organised and self-motivated individual
- A good communicator who can work with a wide range of people
- An excellent team-working
- Positive with a can do attitude
Closing date: 27th February 2022
Interview date: Monday, 7th March via MS teams
For further information and to discuss the role please contact Mark Hewitt at Mark.Hewitt@groundwork.org.uk
Groundwork London is an equal opportunities employer and welcomes applications from all members of the community.
